How nice that you are trying to contact us! Do you have a question about your package? Please read our FAQ below first as it consists of the most frequently asked questions. Most likely you will find an answer here! Isn't that right? Then you can always contact us.
Have you placed an order and have not received an order confirmation? Please check your spam inbox first!
1. Where is my package?
Our packages have an average delivery time of 10 working days. This is because we are a company that cares about the world and nature, so we don't want to send just a few orders every day. We collect packages in bulk and once we reach our minimum threshold, we ship them all at once. We hope you understand this and want to help us with a better and healthier world.
2. It's been 12 business days and I still haven't received my package?
We're sorry this happened... Have you already checked the Track & Trace? Sometimes it happens that packages get stuck at customs. If this is the case, please contact customer service. Email: info@rosela.nl
3. Where can I find my track & trace code?
As soon as your order has been shipped, you will automatically receive a Track & Trace code. It takes about 1-2 working days before you receive a Track & Trace.
Also check your spam inbox! Sometimes our emails end up there. Please note that it may take a few working days before your Track & Trace becomes active.
4. How can I track my order?
You can track your order with your Track & Trace number that you received by e-mail. Enter the Track & Trace on our Track & Trace page to see the status of your delivery.
5. I am not satisfied with my package
Please contact us with explanation + photo/videos about the problem, we will help you as soon as we can.
6. Still can't find what you're looking for?
Do you have a question or suggestion? Awesome! Have you looked at our frequently asked questions first?
Most questions have already been answered here and that saves you time to contact us! If you can't find the answer to your question, you can of course always contact us.
Due to an overload of customer service emails, it may take up to 2 business days to receive a response. Thank you for your patience .